Refund & Return Policy
Updated - 3rd April 2026
Return Window
We accept returns within 30 days of delivery for eligible items.
Eligibility Requirements
To qualify for a return:
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Item must be unopened, unused, and in original packaging
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Item must be in resellable condition
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
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Opened or used products
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Consumable goods that have been unsealed
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Final sale or clearance items
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Products damaged due to misuse
Damaged, Defective, or Incorrect Items
We use your information to:
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Provide and improve our services
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Respond to inquiries
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Send updates, promotions, or marketing communications
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Analyze website usage and performance
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Comply with legal obligations
Return Authorization Required
All returns must be authorized prior to being sent back.
To request a return:
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Email Andrew@apexhealthdistribution.com with your order number
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Include the reason for the return
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Wait for return instructions and approval
Unauthorized returns may be refused.
Return Shipping Costs
Stay Tuned
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Customers are responsible for return shipping costs
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If the return is due to our error, we will cover return shipping
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Refund Processing
Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Right to Refuse Returns
Apex Health Distribution reserves the right to refuse any return that does not meet the above conditions or shows signs of tampering or abuse.